What is Bone China Dinnerware?
Bone China is white clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.
What is Stoneware Dinnerware?
Do I have to have a minimum order?
$0 Min Order. This means you can order 1 item, singles, cases, bulk.
How Do I Order?
Just enter the quantity in the quantity box and click add to cart. You will then go to your cart, and checkout.How do I pay?
You can pay with Mastercard, Visa or go Paypal.
How long will it take to get my order?
Your order will be shipped within 2-3 days once your payment has cleared.
How is my order to be shipped?
Shipping is via UPS unless going to a PO Box, then it goes via USPS which is not trackable by us and may require an extra few days, due to the post office. All items carry insurance and must be signed for. If you request on your order for "NO SIGNATURE REQUIRED", and U.P.S. or U.S.P.S. signs off that it has been delivered and the order is missing from your residency or business, or is damaged, then the liability will be strictly and solely yours.
If I live in Alaska, Hawaii, Guam, US Virgin Islands, APO/FPO's, or on a Military Base can I order?
Alaska, Hawaii , Guam, Puerto Rico, US Military Bases: Shipping cost are $20.00 PER ITEM and ships USPS Air Mail Only taking 2 weeks for delivery. If you live in US - American Samoa, US - Federated States of Micronesia, US - Northern Mariana Islands, US - Marshall Islands and US - Palau, as long as your zip code is a US 5 digit zip code your order can be mailed USPS Air Mail and will be $20.00 per item shipping, and will take up to 2 weeks for delivery.What's your Return Policy?
RETURN POLICY
We have a 7 day 100% guarantee on merchandise from the date of delivery. You must contact us and we will send you a Contact Us Form by email to make arrangements for any returns. Please do not take it upon yourself to simply return any merchandise or you will void any and all return rights. We will provide instructions to you via email on how, when and where. All orders returned, for other than damages will be charged a 30% restocking fee plus shipping. There are no exceptions to this rule, so check your merchandise carefully upon receipt of order ASAP.
Can I track my Order?
We will provide you with an invoice number upon processing your order. It will arrive to you via email, and it is your responsibility to make sure that your email is correct and that you do not lose or delete your tracking number's), when you place your order initially, that your email can accept our email from us and is NOT spam protected against our email, and with that, you can track your order approx 3 days after we process your order.
What if I have a claim or damage to my merchandise?
If you have Claims/Damages, please EMAIL us and we will send you our Claims and Damages Form. Fill out completely and in the comments section, simply write "damaged" and the the number of the item(s) damaged. Example: COMMENTS: "Damaged; SKU # 33248; 34221". If a shipment or part of a shipment is missing, then the same applies. PLEASE DO NOT CALL IN DAMAGES. You may be required to take pictures of the damages, preferably digital to be sent by email, or if not available, paper photos forwarded to us at the address we will provide you via email. UPON RECEIVING THE PICTURES, A CREDIT WILL BE ISSUED TO YOU WITHIN 24-48 HRS.
If you have any other questions, please feel free to email us at pielady@locallink.com and we will do our very best to answer your questions and email in a timely manner, as best as we can.
We would like to thank you for ordering.
